1. Global B2B Standard Return Guidelines
At MEE audio and MEE Professional, we manufacture audio solutions built on rigorous acoustic engineering and strict international quality compliance. We support our global commercial accounts, regional distributors, educational institutions, and retail procurement teams with a clear, reliable return and exchange framework.
Standard catalog products purchased directly through authorized corporate channels may be returned for exchange or refund within 30 days of the delivery date. Returned products must arrive in new, unaltered condition and include the original sales documentation or corporate purchase order receipt.
- Returns must be initiated within 30 days of shipment receipt.
- Items must retain original serial numbers, structural packaging, and all accessories.
- Refunds are credited to the original payment method upon physical inspection and verification.
- MEE audio covers return freight charges if the return is caused by shipment error or a verified factory defect.
2. Condition Terms & Commercial Restocking Fees
To uphold strict quality standards across global distribution networks, all returned merchandise undergoes standard acoustic testing and physical inspection. "New and unaltered condition" indicates that an item shows zero cosmetic abrasion, housing damage, or structural modification.
For returned items that exhibit signs of handling wear, damaged retail boxes, or missing accessories (such as modular cables, adapters, or eartip sets), MEE audio reserves the right to apply a standard 20% restocking fee or deduct replacement costs from the final balance.
3. Custom-Fit & Made-to-Order Audio Products
Custom-engineered audio equipment — including custom silicone eartips, custom-molded in-ear monitors (IEMs), and hearing protection plugs created for musicians and industrial users — are uniquely tailored to individual ear canal impressions. As a result, custom-fit or made-to-order items are non-refundable once production is finalized.
45-Day Custom Fit Guarantee
We stand behind the physical comfort and seal of our professional products. MEE Professional provides an exclusive 45-Day Fit Guarantee. If a musician, enterprise employee, or audiologist reports fit issues within 45 days of delivery, our engineering team will refit or remake the custom components at no extra charge.
Custom Artwork & Laser Engravings
Components customized with specialized laser-etched logos, enterprise branding, or custom graphics cannot be returned for direct credit. However, if a removable component features custom artwork, the core audio hardware may be returned under standard terms minus the cost of the engraved housing element.
4. Warranty Coverage & RMA Procedure for International Procurement
All standard MEE audio and MEE Professional products are backed by our published 1-Year Limited Manufacturer Warranty covering materials and manufacturing workmanship. Warranty coverage does not apply to normal cosmetic wear, liquid damage, extreme mechanical abuse, lost accessories, or unauthorized product modifications.
Bulk Return Merchandise Authorization (RMA) Steps
For enterprise accounts, regional resellers, and institutional buyers needing to submit an RMA case:
- Gather your original Purchase Order (PO) number, item SKU, and detailed description of the issue.
- Submit an online RMA request through our dedicated B2B product support portal.
- Upon authorization, receive your formal RMA Tracking Number and freight dispatch instructions.
- Ship the designated items in protective secondary packaging with the RMA number clearly labeled.
- Once received, our technical division processes repair, replacement, or account credit within 5 to 7 business days.
