At MEE audio, every product undergoes rigorous acoustic tuning, radio-frequency testing, and hardware validation. We back our complete lineup of consumer headphones, hearing protection, and professional in-ear monitors with comprehensive manufacturer warranty policies.
New & Unopened Consumer Audio Products
1-Year Limited Warranty
MEE audio warrants to the original retail purchaser or institutional procurement client that the product shall be free from defects in material and workmanship for a period of one (1) year from the original date of purchase. In the event of a verified manufacturing defect, MEE audio will, at its option, either repair the product or replace it with a new or equivalent model at no charge for parts or labor.
Full coverage for driver failures, hardware flaws, and internal electronic defects
Direct manufacturer replacement for verified non-repairable units
Applicable across retail, institutional, and direct B2B channel purchases
Custom-Fit & Made-to-Order Audio Products
1-Year Warranty & 45-Day Fit Guarantee
All custom-engraved products and custom-fit items (such as custom in-ear monitors and custom earplugs) are covered by our standard 1-Year Manufacturer Warranty against material defects. In addition, custom-fit products include an exclusive 45-Day Fit Guarantee to ensure perfect ergonomic seal and acoustic accuracy for musicians and audiophiles.
Free modification or remake for custom-fit products within 45 days of receipt
Precision acoustic re-alignment by dedicated laboratory technicians
1-Year protection covering internal balanced armature drivers and crossover networks
Refurbished & Factory Renewed Products
90-Day Limited Warranty
Refurbished audio equipment purchased through official MEE audio outlets, certified eBay stores, or Amazon brand storefronts undergoes complete factory inspection, cleaning, and testing. These products are backed by a 90-day limited warranty covering material and functional defects.
Rigorous multi-point testing prior to re-certification
Repair or functional replacement guarantee for verified defects
Detachable Cables & Individual Accessories
90-Day Limited Warranty
Cables, adapters, replacement eartips, and carrying cases purchased separately carry a 90-day limited warranty against defects in materials and craftsmanship. Replacement or repair is issued promptly upon verification of defect.
Protection against premature connector stress or wiring defects
OEM fit and strain-relief compatibility assurance
Institutional Support
B2B, Institutional & Bulk Order Warranty Assurance
We understand that commercial buyers, school districts, audiologists, airlines, and international distributors require predictable after-sales support and minimal operational downtime.
Simplified Bulk RMA Handling
Institutional clients and educational buyers benefit from consolidated RMA handling. Batch replacements and rapid turnarounds ensure classroom or clinic devices remain operational.
International Distributor Support
Authorized regional distributors receive direct technical documentation, spare parts inventory coordination, and logistics assistance to maintain local warranty standards globally.
Full Regulatory Compliance
All warranty service parts and replacement units comply with international safety standards, including EU 2-year statutory consumer protections where applicable by local law.
Service Guidelines
Warranty Claim & Technical Support Procedure
Follow our structured return merchandise authorization (RMA) process to ensure fast evaluation and resolution for your service claim.
Direct & Authorized USA Retail Purchases
To initiate a warranty claim for products purchased directly or through authorized US resellers:
Submit a formal warranty request with your valid order number or proof of purchase.
Receive a Return Merchandise Authorization (RMA#) and printable return shipping instructions.
Pre-paid shipping labels are provided for items defective upon arrival (DOA) within the origin country.
Evaluated units are repaired or replaced within 5-7 business days of warehouse receipt.
International Reseller & Overseas Buyers
For items purchased from international dealers or used outside the United States:
Contact your local authorized distributor for local warranty handling and logistics.
If local service is unavailable, manufacturer claims receive standard complimentary air mail service.
Expedited shipping options via courier services (DHL/FedEx) are available upon request.
Replacements carry the remainder of the original warranty period or 30 days, whichever is longer.
Important Terms
Warranty Limitations & Exclusions
Our manufacturer warranty protects against structural and functional factory defects. To ensure clear expectations, please review standard coverage limitations.
Standard Warranty Exclusions
The MEE audio warranty does not cover issues resulting from:
Normal wear and tear, cosmetic degradation, or aging of materials
Accidental physical damage, drops, liquid immersion, or abuse
Acoustic blockage caused by excessive earwax or debris build-up
Unauthorized third-party repairs, modifications, or disassemblies
Damage caused by excessive audio signal levels or amplifier output mismatch
Products purchased from unauthorized sellers, grey-market platforms, or secondhand sources
Support Knowledgebase
Frequently Asked Warranty Questions
All genuine new MEE audio and MEE Professional consumer and pro products carry a 1-Year Limited Manufacturer Warranty covering defects in materials and workmanship from the date of original purchase.
MEE audio provides a 45-day Fit Guarantee for custom-fit eartips, earplugs, and custom in-ear monitors. If the fit is not comfortable or correct, we will modify or remake the custom eartips free of charge within 45 days of delivery.
International buyers can submit warranty requests directly or contact their regional authorized reseller. Standard air mail delivery is complimentary for eligible international warranty claims, with express carrier shipping options available upon request.
A valid proof of purchase clearly showing the purchase date, model number, purchase price, and retailer name is required. For institutional or B2B orders, an official purchase order or invoice number satisfies this requirement.
Have Questions About Warranty or Global Wholesale?
Our dedicated customer support and international distribution team are ready to assist with technical troubleshooting, RMA authorization, and institutional procurement needs.
